ROOM ATTENDANT

FULL-TIME | PART-TIME POSITION

The Room Attendant is responsible for maintaining the cleanliness, order, and overall presentation of guest rooms and assigned areas within a four-star hotel.

This role ensures that all rooms meet established quality and hygiene standards, contributing directly to guest satisfaction and the hotel’s reputation.

JOB TITLE:

Room Attendant

DEPARTMENT:

House Keeping

REPORTS TO:

Head of House Keeping

Key Responsibilities

  • Clean and service assigned guest rooms, corridors, and service areas across designated floors.

  • Make beds, change linens, and replenish towels and amenities according to hotel standards.

  • Dust, vacuum, mop, and sanitize all surfaces, including bathrooms, furniture, and fixtures.

  • Inspect rooms for cleanliness, maintenance issues, and missing items; report findings promptly.

  • Ensure all rooms are prepared and ready for guest occupancy within required timeframes.

  • Handle guest belongings with care and follow lost-and-found procedures.

  • Restock housekeeping carts and maintain organized storage areas on each floor.

  • Coordinate with other housekeeping staff to manage workload across multiple floors.

  • Respond promptly to guest requests (e.g., extra towels, amenities) in a courteous manner.

  • Follow health, safety, and hygiene procedures at all times.

Performance & expectations

  • Consistently deliver clean, well-maintained rooms that meet hotel quality standards.

  • Complete assigned rooms within the expected time per room, even during high occupancy.

  • Maintain strong attention to detail to ensure no areas are overlooked.

  • Demonstrate reliability, punctuality, and accountability in daily tasks.

  • Communicate effectively with supervisors and team members regarding room status and issues.

  • Provide friendly and professional interactions when encountering guests.

  • Adapt to varying workloads across the hotel’s four floors.

  • Uphold confidentiality and security standards when handling guest property.

skills & qualifications

  • Previous housekeeping or cleaning experience preferred but not essential.

  • Ability to work efficiently in a physically demanding, fast-paced environment.

  • ·Strong attention to detail and organizational skills.

  • Good time management and ability to prioritize tasks.

  • Basic communication skills and a team-oriented mindset.

  • Physical ability to lift, bend, push carts, and stand for extended periods.

WORKING CONDITIONS

  • Work distributed across four floors, requiring frequent movement between levels (stairs and/or elevators).

  • Prolonged standing, bending, lifting, and repetitive tasks.

  • Exposure to cleaning chemicals and varying room conditions.

  • Flexible shifts, including weekends and holidays, based on hotel occupancy.

Key Performance Indicators (KPIs)

  • Number of rooms cleaned per shift vs. target

  • Room inspection scores / quality audits

  • Guest satisfaction scores related to cleanliness

  • Turnaround time for room readiness

  • Compliance with safety and hygiene standards

CAREER DEVELOPMENT

  • Opportunities for advancement include roles such as Senior Room Attendant, Floor Supervisor, or Housekeeping Supervisor, based on performance, reliability, and leadership potential

SEND US CV ON:

hm@reefhotelgozo.com